Yardi Voyager Tips: Implementation End-User Training Timing

 http://www.lupinepartners.com/yardi-training - 

David Wolfe, President of Lupine Partners, explains the importance of proper timing for the end-user training and how it can affect your Yardi Voyager software implementation.

Ideally right at the ‘Go Dark’ time period.  ‘Go Dark’ is when you are taking down the old system and right before you go live with the new one – it is the time period when you have no active system.  There is typically a two to three day period when your data is being converted from the old system to the new.  During that ‘dark’ time period is the ideal time to train your users.  When the training is over, the data from the old system has been converted and everything is ready to go.  The users can then begin going through the list of items and tasks that need to be covered while they were off at training.  (Because for that 2-3 days there will have been no system and any transaction that occurred during those 2-3 days will need to go into Yardi Voyager™…).  So the final answer: User training should be as close as possible to the go-live deadline.  If it is more than two weeks before go-live, everyone will probably forget what they learned in training and you run the risk of having to retrain.