http://www.lupinepartners.com/yardi-training - David Wolfe, President of Lupine Partners, talks about the importance of user guides and study aids in the training phase of Yardi Voyager software implementation.
I think it is a terrific idea. Even though user guides are provided by Yardi, the fact of the matter is most people won’t use them. It’s not because they’re not well written - they’re thick and daunting and most people just want a quick guide to show them how to do what it is they are going to be doing day after day after day. People will use index cards or one page documents showing them how to do repetitive tasks. Part of your training implementation program should be having these guides and or aids created. They can be passed out during the training session, after each training module, or at the end of the entire training process. When trainees go back to their desks after going through the Voyager™ training they will have these guides available to use during the first few weeks. After that, most of the repetitive tasks have been memorized and the materials will no longer be needed. (But they can be used by new employees – don’t throw them away!)
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